Refund Policy for Ed-Shiksha Online School Management System

At Ed-Shiksha, we strive to ensure a seamless and satisfactory experience for all our customers. However, if you are not fully satisfied with our services, you may request a refund within the terms outlined below.

Eligibility for Refund

1. Refund requests must be initiated within 30 calendar days from the date of purchase or subscription activation.
2. Refunds will be processed after deducting the following:
   • Applicable taxes as per government regulations.
   • Installation charges (if applicable).
   • Server charges incurred during the subscription period.

Conditions for Refund

1. The refund applies only to the base subscription fee. Additional services such as custom modules, integrations, or third-party service fees are non-refundable.
2. Customers must provide proof of purchase and a valid reason for requesting a refund.
3. Any account associated with misuse, breach of the terms of service, or suspicious activity will not be eligible for a refund.

Process for Refund

1. To initiate a refund, please contact our support team at support@ed-shiksha.com with the following details:
   • Invoice or order number.
   • Reason for requesting a refund.
   • Bank or payment details for the refund process.
2. Our team will review your request and notify you of the approval or rejection within 10 business days.
3. Approved refunds will be processed within 7-10 business days after confirmation, depending on your payment provider.

Non-Refundable Cases

• Requests made after the 30-day refund window.
• Services or subscriptions purchased during promotional or discounted offers.
• Partial refunds for unused services beyond the 30-day period.

We encourage you to contact our customer support for any queries or assistance before requesting a refund. We are committed to resolving your concerns and ensuring a positive experience with Ed-Shiksha.

For further information, please refer to our Terms of Service or contact our support team.